Reference

What You Agree To When You Use km771

These terms set out the rules that apply to your account, your transactions via DANA, OVO, or GoPay, and your access to every part of the km771 platform. Access and eligibility depend on local law and are available only where permitted in your region.

Account access rulesDANA, OVO, GoPay transactionsEligibility by local lawAccount security obligationsPolicy update notices
km771 What You Agree To When You Use km771
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available around the clock. You can reach us through live chat directly inside the km771 platform, by email, or via our dedicated account help line. Players in Bekasi and across Indonesia can expect a response in the same session for live chat queries.

Team online

Live Chat

Open the chat widget inside your km771 account for real-time help with terms questions, account access issues, or wallet verification — available around the clock.

Email Support

Send detailed terms or account queries to our support address. We aim to respond within one business day and will reference your account ID in every reply.

Account Help Centre

The Help Centre inside your account covers common terms questions, wallet transaction rules, and the steps to request a formal account review or data change.

ACCOUNT SECURITY

How We Protect and Manage Your Account

Your account data and transaction history are handled with strict access controls. We retain only the information needed to operate your account, process DANA, OVO, or GoPay transactions, and meet our legal obligations. You can request a copy of your data or ask us to correct inaccurate details by contacting support through live chat or email at any time.

Data Handling

We collect only what is needed to run your account and process local wallet transactions. Your data is never sold to third parties and is stored with access restricted to authorised operations staff.

Cookie Use

Cookies keep your session active across mobile and desktop so you do not lose your place when switching devices. You can manage cookie preferences through your browser settings at any time.

Account Security

Each login is verified through your registered mobile number. If you notice any unrecognised access, lock your account immediately via the security tab and contact support to initiate a review.

Data Requests

To request a copy of your stored data, correct an error, or ask about retention periods, contact our support team via live chat or email with your account ID and the specific request.

Common Questions About These Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them. If your question is not covered here, live chat support is the fastest path to an answer.

Yes. Any transaction you initiate through DANA, OVO, or GoPay on km771 is covered by these terms. The wallet provider's own terms also apply independently on their side of the transfer.

We send a notice to your registered account before any material update takes effect. Continuing to use the platform after the notice period means you accept the revised version.

Yes. Contact support via live chat or email with your account ID and a data access request. We will respond with the relevant information within the timeframe required by applicable local law.

We retain data for the period required by applicable regulations, then delete or anonymise it. You can ask our support team for details on the specific retention period that applies to your account.

Start with live chat support inside your km771 account. If the issue is not resolved there, you can escalate by email and request a formal account review, which our team will handle within the timeframe stated in our dispute process.

The same terms apply regardless of whether you access km771 on your phone or a desktop browser. Your account, wallet, and transaction rules are consistent across all devices.